FAQ

A: Seasir has established a food safety and quality management system covering raw-material procurement, production, inspection, storage and shipment. Our current certifications include [insert certification names, such as BRCGS, IFS, HACCP, ISO 22000, Halal, Kosher or organic certifications]. Certification copies can be provided upon request. Please contact us to confirm which certifications apply to a specific product.

A: Our quality control process covers incoming raw-material inspection, production monitoring, in-process testing, finished-product inspection and batch traceability. Key indicators such as appearance, flavor, physicochemical properties, microbiological safety, packaging integrity and labeling are checked according to the relevant product standards. Products are released for shipment only after passing the required inspections.

A: Yes. We provide OEM and private-label services, including recipe adjustment, flavor customization, packaging selection, label design support and multilingual labeling. We can develop products for retail, foodservice, sushi chains, importers and food manufacturers.

A: The MOQ depends on the product, recipe, packaging format, bottle or pouch type, label requirements and whether new packaging materials are needed. Please provide your target product and packaging specifications so our sales team can confirm the applicable MOQ. [Insert standard MOQ if available.]

A: The usual process is:
Requirement confirmation → recipe or sample development → sample approval → quotation → packaging and label confirmation → contract and payment → production → inspection → shipment.
The total lead time depends on recipe development, packaging availability, order quantity and production scheduling. Our sales team will provide an estimated timeline after reviewing your requirements.

A: We support sea freight, air freight and international express delivery. The most suitable option depends on the order volume, destination,
delivery schedule and cost requirements. Common international trade terms can be discussed with our sales team.

A: Samples may be available for qualified business customers. Sample availability, sample charges and courier costs depend on the product and destination. Please provide your company information, delivery address, required products and courier account, if available.

A: Payment terms and methods depend on the order value, market, cooperation history and contract terms. [Insert accepted methods, such as T/T or L/C.] All payment arrangements are subject to the final quotation and signed contract.

A: Seasir brewed soy sauce is produced through a controlled fermentation process using selected raw materials. Fermentation develops its natural color, aroma, umami and balanced flavor. This differs from non-brewed or acid-hydrolyzed sauces, which use a faster production process and may have a less complex flavor profile. The exact brewing method and fermentation period vary by product.

A: Our range includes regular soy sauce, light soy sauce, dark soy sauce, sushi and sashimi soy sauce, low-sodium soy sauce, gluten-free soy sauce and customized soy sauce.
Light or regular soy sauce: dipping, seasoning, stir-frying and marinades.
Dark soy sauce: adding color and richness to cooked dishes.
Sushi and sashimi soy sauce: dipping sushi, sashimi and seafood.
Low-sodium soy sauce: for customers seeking reduced-sodium options.
Gluten-free soy sauce: for markets and consumers requiring a wheat-free formula.
Product availability may vary by market.

A: The sodium-reduction percentage depends on the specific formula and target-market requirements. [Insert confirmed reduction percentage.] We adjust the overall flavor profile to retain balanced saltiness and umami while reducing sodium. Please refer to the relevant specification sheet and nutrition declaration for exact values.

A: Our gluten-free soy sauce is formulated without wheat or other gluten-containing ingredients. The exact ingredient list depends on the approved recipe and should be checked on the product label or specification sheet. It is intended for consumers seeking a gluten-free option. Customers with allergies or medical dietary requirements should always review the label and relevant certification before consumption.

A: Yes. We offer single-serve packaging options such as sachets and portion cups, which are suitable for takeaway food, sushi restaurants, catering and meal kits. Available filling weights, materials, carton quantities and customization options can be confirmed according to your requirements.

A: Our Japanese-style range includes teriyaki sauce, unagi sauce, sushi vinegar, sushi and sashimi soy sauce, mirin-style seasoning, sesame dressing and other customized sauces. Please contact us for the latest catalogue and specifications.

A: Yes. We can adjust sweetness, saltiness, acidity, viscosity, color, aroma and spiciness according to your target market, application and benchmark sample. Customized recipes are subject to sample testing and final approval.

A: Yes. Our products can be used by restaurants, sushi chains, catering companies, central kitchens and food manufacturers. In addition to retail packaging, we offer foodservice and bulk packaging such as large bottles, jugs, drums and other formats, depending on the product.

A: This depends on the product and recipe. We can provide ingredient lists and specification sheets for each item and may develop customized formulas based on requirements such as no added MSG, no artificial colors or no preservatives, subject to technical feasibility, shelf-life validation and order quantity.

A: Our vinegar range includes sushi vinegar, rice vinegar, white vinegar, seasoned vinegar and customized vinegar products. The production process varies by product and may include fermentation, blending, filtration, maturation and quality inspection. Please contact us for the specification and process information for a particular item.

A: Yes. We can adjust the sweetness, acidity, saltiness and aroma of sushi vinegar according to the customer's preference, rice application and target market. Customers may provide a benchmark sample or specific sensory requirements for development.

A: We offer selected organic products. Availability depends on the product, certification scope and destination market. Please contact us for the current organic product list, certificates and specifications.

A: Our organic certifications are issued by [insert certification body and certification standard]. The certified product scope includes [insert certified products]. Certification scope and validity may be updated, so please request the latest certificate before placing an order.

A: Organic raw materials are sourced through approved suppliers and managed according to the applicable organic certification requirements. GMO status depends on the raw material, product and destination-market standard. Supporting organic and non-GMO documentation can be provided where applicable.

A: Not necessarily. Shelf life and storage conditions depend on the recipe, processing method, packaging and product characteristics. Please follow the storage instructions and expiry information shown on the product label or specification sheet.

A: We offer retail bottles, foodservice containers, bulk packaging, sachets, portion cups and other customized formats. Available materials and filling sizes depend on the product and order quantity. Please tell us your preferred packaging and market so we can recommend suitable options.

A: Yes. We support private-label design and may customize bottle shapes, caps, labels, cartons and other packaging elements. Custom molds or printed packaging materials may require additional development costs, deposits and minimum order quantities.

A: Yes. Multilingual packaging can be produced, and the label layout may be adapted to the destination market's requirements. The customer is responsible for confirming the final legal and regulatory compliance of the artwork, claims, translations and nutrition information before printing. We can provide product data and assist with label preparation.

A: Unopened soy sauce should be stored in a cool, dry place away from direct sunlight. After opening, refrigeration is generally recommended to help preserve flavor and quality. Shelf life varies by recipe and packaging. Please follow the instructions and best-before date printed on the label. [Insert confirmed shelf-life range if required.]

A: We use export-suitable packaging and inspect sealing, carton strength, labeling and container-loading conditions before shipment. Product quality is supported through batch inspection, traceability and appropriate storage and transportation requirements. Customers should store products under the conditions stated on the label and avoid excessive heat, freezing, moisture and direct sunlight during transportation and warehousing.